PLEASE READ CAREFULLY BEFORE TO PLACE YOUR ORDER
PLEASE CHOOSE ONE SIZE BIGGER THAN YOUR ORIGINAL SIZE AND IF YOU ARE BETWEEN 2 SIZES CHOOSE THE BIGGEST ONE.
We take great pride in our products and our main goal is that our customers are 100% satisfied with our products. Unfortunately, we do not have refunds, however, we have exchanges, within 7 days from receiving unworn and in original packaging. If you order the wrong size and would like an exchange, please note that you will be charged for the re-shipment during the exchange.
You must return the product (s) in the following condition:
Items must be in new, unused, unworn, not soiled, not damaged and original condition with all tags attached. (Product should be in the original package).
If we find any of the above the item will be shipped back to you.
Find some suggestions for trying our shapers:
or Making sure you have no oil or greasy lotions/creams on your body.
o Make sure you are not wearing a deodorant that can spoil the garment that you are trying on.
o It's recommended that you bathe before trying any garment.
or Before trying the shaper put on a pair of underwear and then a pair of pantyhose over that, this will decrease any chance of soiling the shaper.
We reserve the right to refuse any exchange if the above procedures have not been followed.
Our company recommends that you make your return with a tracking system. Our warehouse personnel must confirm receipt of the item before an exchange or refund can be processed. Exchanges are for the same style in a different size /colour or a different style of lesser value (the difference will be refunded). If you wish to exchange to a higher-value item, you must place a new order. The maximum number of free exchanges per order is one (1) after which we cannot issue a refund.
Our processing time for an exchange is 5-7 days. That means you only have 5-7 days to return the garment back to us or it does not qualify for a refund or exchange. All refunds will be credited to the original card used for purchasing LESS DELIVERY FEE. Refunds may take up to 2 business cycles or 5 days to be processed. Our products are a very intimate product that needs to go through a thorough inspection and cleaning due to health codes in order for them to be accepted for return or exchange and resold. If you place a new order, your restocking fee may be waived; However, you must notify us in order to be credited. Shipping costs are non-refundable. Our company is not responsible for return shipping fees on exchanges.
Please email us during the 3 days of having received the product. The replacement or the difference to be refunded of money will be left to our discretion.
All items are posted from the UK
First Class Tracked with Royal Mail
We use Royal Mail and email you once the package is on its way.
We cannot guarantee next day delivery due to courier dispatch and some orders may take longer (3-5days)
International postage starts at £ 15.00 (Shipping between 7-14 days)
*Please note the cost of redelivery is at customers expense.
International customers only *Important*
Please be aware that your order will have to go through customs as a normal procedure, in some cases, they may hold your item for a number of days, Wistraineruk has no control over this timescale. Import duties, Taxes and charges are not included in the items price or shipping cost. These charges are the buyer’s responsibility.
Due to the nature of the garment, we do not accept any returns on our:
* Gluteus Enhancers
* Thong shapers
* Shapers with the crotch area
* Bras * Gel and body wrap
* Clearance/sale items
* Free gifts
In the event that you receive a damaged or defective item or receive the wrong item, please contact us immediately at:
Latex products – Upon removing your product from the packaging for the first time, a strong latex smell or odour may be apparent, but this soon wears off. The latex panels may also come with a white or powdery film on it, as well as glossy or oily patches, however, these are not a sign of item being used, dirty or defected. These products arrive like this from the factory, in order to help protect the latex. The products may also have glue residue marks on seams or circle glue spots, this is not a quality issue. All our waist trainers are individually hand made.